Engage with® Older Adults Skills Training – Navigating Dementia and TBI

The Engage with® Older Adults Skills Training Program is designed to help anyone who regularly interacts with older adults—whether you’re a caregiver, healthcare worker, first responder, librarian, or customer service professional. This training gives you the tools to build deeper, more meaningful connections by teaching respectful communication, de-escalation strategies, and ways to better understand older adults, including those experiencing cognitive challenges like dementia.

Maryland Social Workers and Licensed Counselors may earn up to 1.75 CEUs for completing each advanced supplement training offered. Please note that partial credit is not possible.

Engage with® Older Adults ADVANCED CERTIFICATION

Advanced Certification introduces participants to critical skills that will help them be the best caregiver possible. After completing the introductory Core Skills Part 1 and Core Skills Part 2, participants may complete one or more of our supplemental courses (2 hours each) offered, in any order desired. Supplement sessions cover the following topics:

• Responding to Mental Health – This class covers redefining perspectives on mental health, interventions to reduce suicide risk, dealing with anxiety and using a trauma-informed approach.
• Navigating Dementia and Traumatic Brain Injury – This class covers early signs of dementia, differentiating dementia and delirium, and understanding TBI.
• Partnering in Care – This class covers understanding core needs, developing a self-care plan, and how to engage with the public like a partner.
• Understanding Substance Use and Misuse– This class provides information about drug effects, addiction, and how drug use impacts the older adult.
• Managing Aggression– This class covers skills to help de-escalate emotionally charged situations.

Please note that all sessions are run in a virtual training center. A stable internet connection and computer, laptop or tablet with external keyboard and speakers is required to successfully complete this training.

Technical Requirements:

• A stable internet connection capable of streaming video.
• A computer, laptop, or tablet with an external keyboard (such as a Chromebook).
• A headset or speakers for audio.

For the best experience, we recommend:

• Using Google Chrome as your browser. You can download it for free here: Google Chrome – Download the Fast, Secure Browser from Google.
• Using a headset or a computer with a built-in microphone so that you can participate in conversations during the training.

Please note that our training platform:

• Does not work with the Safari browser, the default browser on Apple devices (e.g., iPads, MacBooks).
• Is not mobile-friendly and does not support touchscreen keyboards like those on phones or tablets.

*Engage with® Skills Training Programs, #1809, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Engage with Skills Training Programs maintains responsibility for this course. ACE provider approval period: 05/04/2026 – 05/04/2029.