Effectively Engage

All participants start with the Core Skills training, “What everyone needs to know.” This four-hour Core Skills training is a stand-alone training that walks participants through key skills necessary to effectively engage with older adults, including how to demonstrate respect, de-escalate, and identify suicide risk factors. After completion of the Core Skills training, participants earn a “Core Certification” that documents their satisfactory completion of the training.

Once the Core Skills training has been completed, participants can customize their training experience and add any – or all – of the five available two-hour supplements.

Completion of the Core Skills training and all five two-hour supplements meet CMS Phase II and III requirements for Behavioral Health.


Responding to Mental Health Issues

An in-depth look at mental illness to help redefine perspectives about mental illness, identify risk factors, and develop prevention strategies. Skills include how to respond to common mental health issues, intervene effectively, reduce anxiety, and use a trauma-informed approach.

Understanding Substance Use & Medication Misuse

Educates participants about the magnitude of substance use in older adults, the theories of addiction, and specific substance use disorders. Skills include how to communicate concerns about substance use and empower the older adult to make an informed decision about their use.

Navigating Dementia & Traumatic Brain Injury (TBI)

Participants develop a better understanding of Neurocognitive Disorders (dementias) with a specific focus on Alzheimer’s disease. Skills include how to identify early signs of dementia, communicate concerns about neurocognitive disorders, and differentiate between dementia and delirium.

Managing Aggression

Focuses on the precursors to aggression, the aggressive cycle, and how to effectively intervene. Skills include how to distract, understand body language, and establish safe negotiation zones. Participants learn to communicate with purpose and better understand non-verbal communication.

Partnering in Care

Designed to help those tasked with caring for older adults to develop and/or improve upon skills necessary to think and act like a partner. Additional skills include how to recognize and reduce their own stress to minimize its impact and reduce burnout.

These in-depth supplements add an additional level of skills training for those working with older adults. Participants who complete all five supplements earn an “Advanced Certification” that documents their satisfactory completion of the complete 14-hour skills training program.


Engage with Older Adults™ skills training is offered across Maryland at reduced costs with scholarships available. Please send an email or call 443-901-1550 ext. 216 to learn more.


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