CQT Feedback Meetings

Feedback Meetings allow consumers’ comments, concerns, and suggestions to be heard and discussed at multiple levels of the public behavioral health system.

Feedback Meetings ensure that individuals’ issues, concerns, or requests have been addressed by the appropriate staff — whether it be staff at the program, the senior management of the facility, or the funding/oversight agency. These meetings also provide an opportunity for attendees to hear consumers’ general concerns, praise, and suggestions about different programs and initiatives throughout the state.

Five types of Feedback Meetings

PRP Feedback Meeting

Once a quarter, CQT convenes with representatives from the Core Service Agencies (CSA), Local Behavioral Health Administrations (LBHA), and the Behavioral Health Administration (BHA). CQT teams review all PRP Site Visit Reports from the previous months. Issues raised by consumers at site visits are addressed, referred, or resolved. Each CSA provides CQT with a written report that documents how the issues were addressed.

Inpatient Facility Feedback Meeting

CQT meets with the CEO and senior management of each adult and youth inpatient facility at regular intervals to review recent Site Visit Reports. Individual consumer issues and facility-wide trends are addressed. Each CEO provides CQT with a written report that documents any follow-up actions.

BHA Feedback Meeting

Each quarter, CQT meets with senior staff at BHA to discuss reports from all the sites visited since the previous meeting; this ensures all concerns are addressed. This meeting focuses on consumers’ experiences with the public behavioral health system as a whole.

Consumer Feedback Meeting

Consumers often ask what happens with the information they share. To address this, CQT presents a PowerPoint for consumers and staff at program sites. The presentation highlights themes CQT has heard at the specific program over the past year or two and emphasizes the impact of consumer feedback. CQT collaborates with program staff and encourages staff and consumer participation in a discussion of the presentation. Consumers leave knowing their comments have influence thanks to the CQT process.

Youth and Family Feedback Meeting

Bimonthly, CQT meets with staff, stakeholders, and advocates from a variety of youth mental health programs and residential treatment centers in Maryland. CQT reviews reported trends and concerns from youth and family members.

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