How to file a complaint

Remember, you are a paying customer--so take action if you were denied care that you need!

Private Insurance
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Step 1. Your insurance company must write to you within two days of their decision to deny care. The letter must explain the reasons for their decision and how you can appeal their decision. The Maryland Attorney General’s Office will help you file an appeal. Call 1.877.261.8807 for more information.

Step 2. If you lose your appeal, you can file a complaint with the Maryland Insurance Administration. Call 1.800.492.6116, 24 hours a day, 7 days a week. A decision will be made within 30 days. The Maryland Insurance Administration can also assist you if you needed emergency care and were denied coverage by your insurance company.

Medicare
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You have the right to appeal any decision about your Medicare services. Your rights are on the back of the Explanation of Medicare Benefits or the Medicare Summary Notice that is mailed to you from a company that handles bills for Medicare. The notices will also tell you why your bill was not paid and what appeal steps you can take.

You can call the Social Security Administration at 1.800.772.1213, TTY 1.800.325.0788 or visit www.medicare.gov.