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understanding mental illness

You are a customer buying a service.

Don’t be afraid to ask questions like:

What can I expect during treatment?

When will I start to feel better?

What is your treatment approach?

What is your experience?

What is your specialty?

Where did you get your training?

Will I have to take medication?

Will you talk to my husband or wife,
significant other or with my family?

Is there someone I can talk to in an
emergency (not an answering machine)?

Can I call at night in an emergency?

 

 

How long are the sessions?

How often are the sessions?

Do you charge if I miss my appointment?

Do you charge if I call you for help?

How much do you charge?

Do you charge based on how much I can pay?

When do I pay my bill?

Do you accept the kind of insurance I have?

Do you file the claims with my insurance company
or do I pay you and then get reimbursed?

Do you have a grievance process?

 

"Hope is necessary in every condition."

Samuel Johnson
1709-1784